At Bathtranquil, we prioritize your satisfaction and are committed to providing premium bedding products. If you are not completely satisfied with your purchase, we are here to assist with returns and exchanges.

Eligibility for Returns

  1. Return Window: You may return items within 30 days of receiving your order.
  2. Condition Requirements: Returned products must be unused, unwashed, and in their original condition with all packaging, tags, and labels intact.
  3. Exclusions: Personalized, custom-made, and clearance sale items are not eligible for returns unless they are defective or damaged upon arrival.

How to Process Your Return

  1. Step 1: Contact Us
    Email us at service@bathtranquil.com with your order details, including the order number and a brief explanation of why you want to return the item.
  2. Step 2: Approval
    Once your request is reviewed, we will provide you with a Return Authorization Number and the address for return shipping. Please do not send any returns without prior approval, as they will not be processed.
  3. Step 3: Prepare Your Package
    Ensure all items are securely packed to prevent damage during transit. Include a copy of your order confirmation and the Return Authorization Number in your return package.
  4. Step 4: Ship Your Return
    Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong or defective product. We recommend using a trackable shipping method to ensure your package reaches us safely.

Refunds

  1. Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
  2. Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange an item, please initiate a return for the original product and place a new order for the replacement. This ensures faster processing and availability of your desired product.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us at service@bathtranquil.com within 7 days of delivery with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Contact Information

If you have any questions about our returns policy or need further assistance, please email us at service@bathtranquil.com. We’re here to help.